Refund Policy
At OakenHighland, we take pride in offering the freshest and highest quality pizzas and related products. We understand that there may be occasions when you need to return an item. The following Refund Policy outlines how we handle such requests.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect, or you are not satisfied with your purchase, please contact us immediately at +39 06 4782 4782 or through our website at oakenhighland.sbs. We will work with you to ensure your satisfaction, which may include a replacement, credit, or refund.
Timing of Request
To be eligible for a return or exchange, you must contact us within 24 hours of receiving your order. Any requests made after this time frame may not be eligible for a refund or exchange.
Condition of Returned Items
Returned food items must be uneaten and in the original packaging, if applicable. Non-food items must be in their original condition with all packaging and labels intact.
Refund Process
If your return request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days. The timing of the credit appearing on your statement can vary depending on your card issuer's policies.
Exchanges
If you need to exchange an item for the same item, send us an email or call us at +39 06 4782 4782, and we will arrange the exchange. Please note that the availability of replacement items cannot be guaranteed.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Information
For more information on our refund policy or to request a refund, please contact us at:
- Website: oakenhighland.sbs
- Phone: +39 06 4782 4782
- Address: Pizzeria Del Corso, Rome, 00184, Italy
Policy Changes
OakenHighland reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Last Updated: January 1st, 2023